This policy applies to MAXCLEAN customer experiences including the customer mobile app and website. It explains how MAXCLEAN SERVICES PRIVATE LIMITED collects, uses, stores and shares customer data.

If you are using the MAXCLEAN Captain app, please refer to the dedicated captain privacy policy at /privacy/captain.

What We Collect

Depending on the features you use, we may collect:

• Identity and contact data (name, phone number, email address).
• Service data (address, vehicle details, booking preferences, support interactions).
• Transaction data (order IDs, package details, payment status and invoices).
• Device and app data (device type, app version, diagnostics and usage events).

App Permissions and Location Use

• Location (foreground): used to set and validate your service address, show service availability and improve booking accuracy.
• Camera and photos: used when you upload vehicle or service-related images/documents.
• The customer app does not require background location tracking to operate core booking flows.

How We Use Data

We use your data to provide and improve MAXCLEAN services, including:

• Creating and managing your account and bookings.
• Dispatching services, tracking orders and resolving support issues.
• Sending order updates, invoices, and important service notifications.
• Improving reliability, fraud prevention and service quality.

How We Share Data

• With assigned service captains and operations teams to fulfill your order.
• With payment and infrastructure providers strictly to operate the service.
• When required by law, regulation or valid legal process.

Data Retention

We retain data only as long as needed for service delivery, security, legal compliance, dispute resolution and financial record obligations.

Security

We use administrative, technical and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration and loss.

Cookies (Website)

Our website may use cookies for session handling, analytics and experience improvements. You can control cookies through your browser settings.

Your Controls

• You can request updates or corrections to your profile information.
• You can request account deletion using in-app flow or support channels.
• You can control app permissions from your device settings.

We do not sell your personal information. For privacy-related requests, contact us at maxcleanbusiness@gmail.com.

Effective date: February 12, 2026.